Delivery & Returns
Welcome to Cadmenn! We’re committed to providing you with the best shopping experience, from ordering to delivery and beyond. Please read our delivery and returns policy below to understand how we handle your orders and any returns or exchanges.
1. Delivery Timeframe:
Standard Orders: Most orders are processed within 1-2 business days, and delivery typically occurs within 2-5 business days, depending on your location.
Custom Orders: For bulk and custom orders, delivery timelines will be discussed and confirmed upon order placement.
2. Shipping Charges:
Shipping charges are calculated based on the delivery location and order size. Any applicable charges will be displayed at checkout before you confirm your order.
3. Order Tracking:
Once your order is shipped, you will receive a tracking number via email, allowing you to monitor your package’s journey.
4. Delivery Partners:
We work with trusted courier services to ensure your products arrive safely and on time. If there are any delays, we will notify you promptly.
5. International Shipping:
We currently ship via Aramex and internationally to select countries. Shipping rates and delivery times for international orders may vary.
RETURNS AND EXCHANGE POLICY
1. Returns Eligibility:
Returns are accepted within 14 days of receiving your order. To be eligible, items must be unworn, unwashed, and in their original condition with all tags attached.
2. Non-Returnable Items:
Custom-made or personalised items are not eligible for returns unless there is a manufacturing defect or quality issue.
3. How to Return:
To initiate a return, please contact our customer service team at contact@cadmenn.com with your order number and reason for return. We will provide you with instructions on how to send your item back.
4. Refund Process:
Once we receive and inspect your return, we will notify you of the approval status. Approved returns will be processed within 7 business days, and refunds will be credited to your original payment method.
5. Exchanges:
If you need to exchange an item for a different size or colour, please follow the return steps above and specify the desired replacement. Exchange availability is subject to stock.
6. Return Shipping Costs:
Return shipping costs are the responsibility of the customer unless the item was faulty or incorrectly shipped.
7. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at contact@cadmenn.com with photos of the issue. We will arrange a replacement or refund as quickly as possible.
8. Cancellations:
Orders can be cancelled within 24 hours of purchase for a full refund. After this period, cancellations may not be possible if the order has already been processed.
Need Assistance?
For any questions or further assistance with delivery and returns, feel free to reach out to our support team at contact@cadmenn.com or call us at +94 777 8 777 09.
We’re here to help!
